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What does "OFFLINE ONLY" mean?

"OFFLINE ONLY" means you must enableOffline Modein the Steam client before playing. Detailed instructions are provided in the PDF you’ll receive after purchase.

Why does my Steam account show a "Limited Account" warning?

This restriction protects the account and does not affect gameplay. The limitations include:

  • No purchases, gifts, or trades
  • No CD-key activations
  • No access to VAC-secured servers or Steam Community

I’m being asked for a Steam Guard code. What should I do?

Contact oursupport team immediately—we’ll resolve this as quickly as possible.

What’s the Family View PIN for the Steam account?

No PIN is needed to install/play the game. Follow the instructions on the product page.
⚠️Important:Do not access the Steam account via web browsers or mobile apps.

 I can’t open https://account-steam.com. What’s wrong?

If the site isn’t loading, try:

  1. Switching browsers (e.g., Chrome → Firefox)
  2. Using a smartphone
  3. Temporarily disabling your antivirus/firewall
  4. Turning off your VPN

I entered my details on https://account-steam.com but got "No results found."

  • Double-check for typos (ensure no spaces in the login ID).
  • If the issue persists, contact support with your order number and a description of the problem.

 Steam says: "Too many login attempts. Try again later."

This is a Steam-side error. Solutions:

  1. Wait 2–7 days
  2. Switch networks (e.g., use mobile data)
  3. Use a VPN
  4. Restart your router
  5. Clear Steam’s cache

My Steam username/password isn’t working.

  • Try copy-pasting the credentials (Ctrl+C/Ctrl+V).
  • If still failing, contact support with your order number.

My game saves keep disappearing. How do I fix this?

Follow these steps:

  1. Disable Steam Cloud saves and launch Steam/EA/Ubisoft/Epic in Offline Mode.
  2. Alternative fix:

I logged into Steam, but my purchased game isn’t visible.

The game may behidden. Search for it in your Steam library’s search bar.
Still missing? Contact support with your order number.

Someone joined my game and deleted my saves!

This happens if you didn’t enable Offline Mode as instructed. In Offline Mode:

  • Steam won’t connect to the internet
  • No one can interfere with your game
  • Saves are stored locally on your PC

How do I update the game or switch accounts?

  1. Temporarily enable Online Mode in Steam to update/switch accounts.
  2. Before playing again, switch back to Offline Mode.

The game won’t launch or shows an error.

Since the game is legally purchased on Steam, the issue is likely related to:

  • Your PC’s specs (check minimum requirements)
  • A Steam technical error
    Search online for the specific error message or contact support.

Need Further Help?

For unresolved issues, contact:
📧 Email: support@gameplug.store
💬 Live Chat: Available via the website icon

Include your order number and a detailed problem description for faster assistance.

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